Sugar Connect Release Notes

Overview

This document describes any feature enhancements, fixed issues, and known issues for the current Sugar Connect release. Case portal users can use the links in the appropriate sections below for more details on fixed and known issues.

For information on supported platforms and past release notes, refer to the Plug-Ins Supported Platforms and Archived Release Notes pages.

Sugar Connect 56.10 (May 20, 2026)

Fixed Issues

• 99273: In Outlook, attempting to select emails for tracking would result in an error. This issue has been resolved and email tracking in Outlook now works as expected.

Sugar Connect 56.9 (May 18, 2026)

Fixed Issues

• 98448: The German localization in Settings > Email Archival displayed the same label for both the outbound and inbound auto-archive options. This issue has been resolved and both options now display the correct German translations.

• 98473: Under certain circumstances, users could continue to access Sugar Connect after their add-on license had expired. A license check has been added to the login process so that users are now properly logged out or blocked when their add-on license is no longer valid.

• 98499: Users added via the Auto-Add functionality were not automatically linked to their CRM user records. This issue has been resolved and auto-added users are now linked as expected.

• 98628: Images in Sugar email templates did not display when inserted into Outlook via Sugar Connect. This issue has been resolved and template images now render correctly.

• 98848: In Gmail conversation view, the Sugar Connect Archive button was only functional on the most recent email in a thread. This issue has been resolved and the button now works on every message in a conversation.

• 98977: Clicking a Scheduler confirmation link from Outlook could incorrectly show a "time no longer available" message. This issue has been resolved and confirmation links now work reliably across all email clients.